London underground customer service

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London underground customer service

Oyster travelcards for the north-west Zones 7, 8, 9, or Watford Junction denoted as Zone 10 on Oyster cards must include at least zones and any other contiguous London underground customer service, i. Oyster card InTransport for London launched the Oyster card. It is a proximity cardwhich on buses, trams and on the Underground allows a traveller to touch London underground customer service card on one of the yellow readers positioned on the automatic entrance and exit faregates rather than feeding it through a card ticket reader.

Unlike card tickets, the Oyster card is not disposable, and value - either 'pay as you go' balance or Travelcards - can be added to it at computerised ticket machines and at ticket offices.

Where pay as you go credit is used, the cost of each journey is deducted from a stored balance. As of Octoberweekly, monthly and annual Travelcards issued by London Underground or directly by Transport for London are only available on Oyster cards.

Travel information for all London Tube lines: maps, timetables and fares. London Overground Night Service is being extended to Highbury & Islington. Walking between stations Sometimes it's quicker to walk. See our maps and guide for Zones TfL Customer Services. In , the city of London embarked on a massive infrastructure project: a mile underground railway network called the Elizabeth Line that will ultimately boost urban train capacity by Travel information for all London Tube lines: maps, timetables and fares.

The fare structure is now designed to encourage the use of Oyster cards. Daily Travelcards are not available on Oyster, but a system called 'Capping' ensures that on each day of use no more than the equivalent Travelcard price is deducted. Prior to January the Oyster cap was 50p less than a Travelcard, but now the cap for Oyster and Travelcard is the same.

The balance can be automatically topped up with funds from a credit or debit card when the balance becomes low, a feature known as 'auto top-up'. Tickets and pay as you go credit can be purchased via a website or over the telephone.

The Oyster card system is designed to eliminate the need to purchase tickets at the station for most users. Following the implementation of the technology London Underground reduced the number of staff working in ticket offices. Travelcards may not be loaded onto a Contactless payment card as they may be with Oyster.

The total charge of all travel accrued throughout a day is settled overnight, meaning that a customer will see one transaction for each day in which they have travelled on their credit card or bank statement.

Daily travel charges are settled directly against the customer's debit or credit card account; no "topping up" is required. Like Oyster, Contactless implements daily capping, whereby the customer pays no more than the price of an equivalent daily Travelcard. Unlike Oyster, Contactless also offers "Monday-Sunday Capping", whereby the combination of products that gives the "best value" is selected from a range of single fares, extension fares, daily and weekly Travelcards to ensure that the customer never pays more than is necessary for their travel.

The customer does not have to know their travel plans in advance. Monday-Sunday Capping is distinct from an Oyster 7-day Travelcard in that the latter may be purchased on any day of the week, whereas Monday-Sunday Capping "lapses" at the start of the travel day on Monday.

More information is available from the Transport for London website. Penalty fares and fare evasion[ edit ] In addition to the automatic and staffed faregates at stations, the Underground also operates on a proof-of-payment system.

The network is sometimes patrolled by the uniformed staff who mainly stay at the faregates, and very occasionally by plainclothes fare inspectors equipped with hand-held Oyster card readers. Oyster pre-pay users who have failed to 'touch in' at the start of their journey are also considered to be travelling without a valid ticket and are liable to a penalty fare if caught; otherwise they are charged the maximum fare upon touching out at the destination station.

Touts at stations can often be seen attempting to resell used Day Travelcards that they have been given by passengers who no longer need them. Transport for London strongly discourage this, officially stating that Travelcards are 'non-transferable' and thus invalid if resold.

Underground staff and inspectors have the authority to confiscate tickets that they know to have been resold and to require a passenger using such a ticket to pay a penalty fare, although this is rare in practice since proving a ticket has been resold can be a difficult and time-consuming process.

In an attempt to reduce the numbers of Travelcards being used by more than one person, an experiment took place at Brixton station in A box was provided at the station exit into which passengers were encouraged to deposit Travelcards that were no longer required, and for each ticket deposited London Underground made a small donation to local charities for the homeless.

Ticket machines[ edit ] London Underground ticket machines in all stations support the following 17 languages: Prior tosome ticket machines were multilingual; they supported six languages and those machines had English, Spanish, French, German, Italian, and Japanese.

London underground customer service

The new languages were added as part of the Investment Programme of LU.c2c JourneyCheck provides real time, up-to-date train times and train disruption information keeping you informed about any delays or cancellations on the network and helping you know what to do when your journey is affected.

Train Cancellations, Delays, Alterations and Engineering Work information is brought to you directly from the c2c operational control room and is combined with real time. London Underground Customer Service Assistant.

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Congratulations on being selected to attend the assessment centre for the position of. How to complain about London Underground customer service. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

Injuries on the London Underground have risen by almost a quarter since the introduction of the Night Tube. There were just over 3, injuries recorded on the London Underground in , a 23%.

London Underground uses Transport for London's Travelcard zones to calculate fares, including fares on the Underground only. Travelcard Zone 1 is the most central, with a boundary just outside the Circle line and Travelcard Zone 6 is the most outlying zone covering any of Greater London and it includes London Heathrow of Greater London is covered by zones 1 to 6.

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London Underground injuries up since Night Tube launch - BBC News